FAQs
Copyright
Intellectual Property Rights: All art is the sole property of artist Alicia AH Lindbom and is held under copyright. I reserve the right to reproduce any and all artwork sold at any time, including commissions. Any artwork that is purchased, including commissions, or images and content from this website may not be copied, printed, or reproduced for personal or commercial gain without the written consent from Alicia AH Lindbom.
Payment & Security
Payment: Payment is due upon sale of item. Commission payment includes a down payment and final payment upon completion of artwork. Some items may require a custom shipping quote, once the customer has agreed to the shipping terms payment is due in full prior to shipment.
Security: Your payment information is not stored by Alicia AH Lindbom Art. I use a third party processing payment system (Stripe or Paypal) that encrypts your sensitive information (credit card data) and transmits it to us in a secured fashion for system processing. Your information is protected both on and offline and I never have personal access to your financial information.
Shipping & Returns
Shipping: All shipments of original fine art are carefully packaged by Alicia AH Lindbom Art and processed through USPS. The majority of my work ships between 3-5 days. Some new prints, reproductions, or other products may require longer processing times. Please see any notes about shipping timelines in the product listings. Once the item has shipped you will be provided with an insurance and tracking number for your convenience. Most items will normally arrive within 5-7 days of ship date.
International Orders: For orders outside of the US, please email me at hello@alicia.ah.lindbom.com to receive a customized shipping quote. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns: Please note that all sales of original art are final with exception to extreme circumstances. Please email me at hello@alicia.ah.lindbom.com to discuss any concerns you may have.
Lost/Stolen Orders: I am sorry to hear that your item never made it to you. Unfortunately, we are not responsible or liable for any damage or negligence due to the shipping service. Please reach out to the shipping service to file a claim with them when this occurs. If your order is returned to the studio, I will reach out to confirm your mailing address if possible, and resend the item.
If you have any other questions about my shipping and return policies, please contact me at hello@alicia.ah.lindbom.com. Thank you!
Caring For Your Art
Congratulations on your purchase! Finding a piece of art you love for yourself or a friend is very exciting, and it’s an investment. Follow my advice below to help you care for your art and protect it for years to come.
Matting and Framing: To protect your art from damage, I highly recommend matting and framing. Using a mat or acrylic spacers will help keep the paper from touching the glazing and creating moisture. Always use the highest quality mat you can afford, preferably made from archival or acid-free materials. Any frame you like will do and both glass or acrylic for the glazing is acceptable and personal preference. A UV protective grade glazing will help reduce possible sun damage, though more important is to try and hang it out of direct sunlight.
If you have any additional questions or would like help choosing a frame for your art, please contact me at hello@aliciaahlindbom.com
Privacy
Privacy: Your privacy is very important to me. I do not share any personal, demographic, or financial data with any third party. I am the sole owner of the information collected on this site. I only have access to/collect information that you voluntarily give me via email or other direct contact from you. I will not sell or rent this information to anyone.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my website.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Squarespace or any third party services you access through Squarespace. You can reference the Squarespace Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Squarespace to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, commission, or personalization of a product, for example).
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Squarespace. I share information with Squarespace as necessary to provide you my services and comply with my obligations to their policies.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements
Your Rights
you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the US and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of US data protection law, I, Alicia AH Lindbom, am the data controller of your personal information. If you have any questions or concerns, you may contact me at aliciaahlindbom.com. Alternately, you may mail me at:
Alicia AH Lindbom, 185 Rainbow Dr. #8516, Livingston, TX 77399